Business transformation partners

Growth that runs beyond the MD’s desk.

B&B works alongside promoters and MDs to build the governance, operating discipline and leadership a growing company needs, so it can scale on systems and capable people rather than on the founder’s constant presence.

Book a 30–40 minute call What we do
We work with Promoter-led and family businesses Manufacturing and process industries Retail and services Companies at a step-change in scale

Our perspective

The founder’s ceiling

Most promoter-led companies grow on the energy, judgement and relationships of the person at the top. It works remarkably well, until the business becomes bigger than one person can hold.

At that point the constraint is rarely strategy or capital. It is the MD’s bandwidth. Decisions queue at one desk, reviews turn into status updates, and good managers wait to be told. New systems are introduced, and quietly bypassed.

Breaking through that ceiling takes more than a new process or a training programme. It takes governance, operations and leadership built together, and held in place long enough to become how the company works.

Signs you have reached it

  1. Routine approvals and escalations still end up with the MD.
  2. Reviews report what happened but rarely decide what happens next.
  3. Targets are missed with reasons, but without an owner.
  4. Know-how lives in a few people’s heads.
  5. You hesitate to expand because you are not sure the organisation will hold.

What we do

Three connected practice areas

Each can start on its own. They work best together, because systems without capable people get bypassed, and capable people without systems depend on heroics.

01

MD Office and Governance

Freeing the MD’s time

We give the MD a governance system that runs every week: clear direction, a disciplined review rhythm, and a named owner for every result.

What changes: decisions are made in the right forum, on time, without everything coming back to your desk.

What we build

MD Core
MD Office design and governance charter, an Executive Assistant role, weekly and monthly reviews, leadership and department forums, an escalation framework, enterprise MIS, performance dashboards and AI-enabled review systems.
Direction
Purpose, vision, mission and values, strategic priorities, a strategy map and roadmap, goal cascading and annual business planning.
Accountable Performance
Organisation design and reporting lines, job descriptions and accountabilities, KRAs, KPI trees, an ownership matrix and a balanced scorecard.
02

Operational Excellence

Tightening operations

We make every function run efficiently and consistently, so output, quality and cost no longer depend on who happens to be in charge.

What changes: fewer leakages, faster flow, and the same standard of work across shifts, sites and managers.

What we build

Functional Structuring and Accountability
Function by function, who does what and who owns each outcome.
Process Mapping
How work actually flows today, with non-value activities removed and value-adding steps added.
Process Efficiency
Streamlined processes with less waste, fewer handoffs and clear standards.
03

Capable Leadership

Strengthening the second line

We develop the leaders and managers who will run the new systems, so new practices are adopted, not worked around.

What changes: a second line that owns execution, holds honest conversations and keeps the systems alive without being chased.

What we build

Leadership Development
Strategic thinking, ownership of decisions, and reviews that produce action.
Manager Development
An accountability culture and the skill to hold performance conversations.
Coaching, Mentoring and Reinforcement
Ongoing coaching through the change until new behaviours become habits.

Why Business and Behaviour

Every system has two sides. Most change fails on the second one.

Our name is our method. One side of the work designs how the business should run; the other makes sure people actually run it that way.

Business

Led by Kamalpreet Singh

  • Governance, reviews and MIS
  • Strategy, plans and goal cascading
  • Roles, KPIs and accountability
  • Processes, standards and efficiency

Behaviour

Led by Anupama Chandna

  • Leadership and decision ownership
  • Accountability culture
  • Performance conversations
  • Coaching and habit reinforcement

A review rhythm only works if leaders are willing to own the numbers. So we build both at once.

How we engage

From first conversation to lasting change

We don’t arrive with lengthy proposals or generic frameworks. Every engagement starts by listening, and ends only when the new way of working holds without us.

Phase 1

Listen

A 30–40 minute call with the MD to understand priorities and concerns. At the end, we decide together whether to meet in person.

You get: a clear sense of whether we can help.

Phase 2

Diagnose

Conversations with senior leaders, a walk-through of a unit and its processes, and a review of MIS, review meetings and role clarity.

You get: an independent view of where the organisation stands.

Phase 3

Build

We design and install the governance, processes and leadership routines with your team, inside your business, not in a report.

You get: working systems, owned by your people.

Phase 4

Embed

We stay through the first cycles, coaching and correcting until the new way of working runs without us.

You get: change that sticks after we leave.

How we work

Our commitments to every client

We build, not just recommend

Our output is a working system in your business, not a slide deck on your shelf.

We stay until it sticks

We remain through the first review cycles, until the change holds without us.

Systems and people together

Every structure we install comes with the leadership capability to run it.

Promoter first

We work directly with the MD, respect how the business was built, and keep every conversation in confidence.

Practitioners, not theorists

We bring hands-on experience of running businesses and developing leaders, not borrowed frameworks.

Diagnosis before prescription

Nothing is proposed until we have understood your business on the ground.

Founders

Two disciplines, one partnership

One of us builds the systems; the other builds the people who run them. That pairing is why the change holds after we leave.

Kamalpreet Singh

Co-founder · Lean Six Sigma Practitioner

Business, systems, strategy and governance

Nearly 20 years across manufacturing, retail and services, working directly with promoters, MDs and boards on strategy, operations and governance.

  • MD Office and governance
  • Operational excellence
  • Strategy deployment

Anupama Chandna, ACC (ICF)

Co-founder · Gallup Strengths Practitioner

Leadership, culture and behaviour

An ICF-credentialed coach working on leadership development, organisation design, decision-making capability and culture change in scaling companies.

  • Leadership development
  • Executive coaching
  • Culture change

Questions MDs ask us

Before we begin

What does the first step involve?

A 30–40 minute introductory video call with the MD. There is no presentation and no proposal. At the end of the call we decide together whether an in-person meeting makes sense.

Is there a cost for the diagnostic?

The first diagnostic is offered free of charge. Travel and accommodation costs during the diagnostic are borne by the company.

Do you replace our team or our managers?

No. We work with your existing leaders and build their capability to run the new systems. Where roles need to change, we help you define them; the decisions stay yours.

Where does the work happen?

Mostly inside your business: at your offices and plants, in your review meetings and with your teams. Some coaching and reviews happen remotely between visits.

How do you handle confidentiality?

Everything we see and hear stays with us. We are happy to sign a confidentiality agreement before the diagnostic begins.

Contact

Start with a 30–40 minute conversation.

Tell us where the business is heading and what is holding it back. We’ll listen first, and if there is a fit, suggest a focused diagnostic as the next step.

Kamalpreet SinghCo-founder · Business, systems and governance
+91 95699 52783
Anupama ChandnaCo-founder · Leadership and culture